Nutzungsbedingungen

V001 – 3 October 2025

Chapter 1 – Definitions

The following terms used within these terms and conditions shall be understood to have the meanings set forth below:

"General Terms and Conditions": These standard General Terms and Conditions, which are applicable to every proposal originating from BRONN (hereafter the "Offer"), every instance of the Customer accepting an Offer, and, generally, any agreement reached between BRONN and the Customer (hereafter the "Agreement").
"Special Terms and Conditions": Specific contractual clauses that outline the details of the Agreement between BRONN and the Customer and which shall take precedence over the General Terms and Conditions.
"BRONN": The trade name of BV BRONN, whose registered seat is located at 2430 Laakdal, Borgtstraat 86 bus 2, and which possesses the company number 1025.211.806.
"Services": All services that BRONN delivers in the context of an Agreement.
"Goods": All physical products supplied by BRONN under the scope of an Agreement.
"Customer": The current or future contracting party of BRONN to whom an Offer is extended and/or with whom an Agreement is finalized, including any corporate entities affiliated with the Customer.

Chapter 2 – Formation and Amendments

Each Offer remains non-binding until the moment it is formally accepted by the Customer. The Offer must include a complete and accurate description of the Goods and/or Services being proposed. This description will be detailed enough to enable the Customer to properly evaluate the Offer. Should BRONN utilize images, they will provide a faithful representation of the Goods and/or Services offered. Obvious mistakes or palpable errors present in the Offer shall not be binding upon BRONN.
Acceptance of an Offer is only achieved through the Customer's written signing of the quotation and its submission to BRONN, or via electronic confirmation sent to the email address info[at]bronn[dot]life. Once confirmed in this manner, an Agreement is considered to have been concluded completely and with full legal validity. If the Customer is acting as a consumer, an order confirmation will be dispatched by email.
By accepting these General Terms and Conditions, the Customer explicitly and fully waives the application of its own general terms and conditions.
Any modifications to the Agreement must always be requested in writing and subsequently confirmed by BRONN. If such changes lead to additional costs or necessitate extra work, these may be billed by BRONN. A requested change also carries the potential to extend the delivery timeframe.

Chapter 3 – Performance and Delivery

Unless otherwise stipulated in the Special Terms and Conditions, the Agreement shall encompass:

The furnishing of the Services, which includes, for instance, the provision of personalized health recommendations, along with potential continued active follow-up on the Customer's health journey (e.g., via reminder messages sent through WhatsApp).
The sale and physical delivery of Goods.

BRONN will dedicate all reasonable efforts to executing accepted orders promptly, but in all cases no later than 30 days, unless a lengthier delivery timeframe has been agreed upon within the Special Terms and Conditions. Should a delivery be delayed, or if an order cannot be executed, or can only be partially executed, the Customer will be informed of this no later than one month after the order was placed.
BRONN will utilize every reasonable effort to provide the Services diligently and in line with any predetermined schedules or trajectories.
BRONN reserves the right to outsource the Agreement or delegate its performance, in whole or in part, to third parties.
If BRONN is prevented, whether permanently or temporarily, from executing the Agreement (or further executing it) due to force majeure—irrespective of whether the force majeure event was foreseeable—BRONN is entitled to terminate the Agreement entirely or partially through written notification, without judicial intervention and without any obligation to pay compensation. This is without prejudice to BRONN's right to receive payment from the Customer for services already rendered by BRONN prior to the force majeure situation, or to wholly or partially suspend the (further) execution of the Agreement.
The risk of damage and/or loss of Goods remains with BRONN until the precise moment of delivery to the Customer, unless an explicit alternative agreement is made.
If a shipment cannot be delivered due to incorrect address details or because it was not retrieved on time from a postal or collection point, the package will automatically be returned to BRONN. In such an instance, the package can be resent, provided the customer defrays the additional shipping costs. BRONN will contact the customer as soon as the returned package is received. If the customer refuses or fails to pay the supplementary shipping costs within 14 days of notification, BRONN retains the right to cancel the order without refunding the original purchase price.

Chapter 4 – Pricing and Payment

Should the Customer have entered into a subscription on our website, the amounts owed must be paid via a continuous payment order in accordance with the period specified in the Special Terms and Conditions. If the Customer places an order through our webshop, the full amount due must be settled via electronic payment using our online payment module. Notwithstanding the preceding, if the Customer operates in the capacity of a company, the Customer must settle the amounts owed no later than 30 days after the invoice date.
If the Customer has committed to a subscription plan and opts to extend it, the following framework shall apply:
- P1: the newly calculated subscription price
- P0: the initial subscription price
- M1: the material price in a specified year
- M0: the original material price

For the first year of each extension, the pricing structure that was in effect during the previous term shall remain valid.
Starting from the second year following the extension, BRONN holds the right to revise the subscription price every two years if the cost of raw materials has fluctuated. This revision shall be calculated using the following formula: P1=P0×(0.2+((M1/M0)×0.8)) where:

In the event of late payment:

a. If the Customer is a company, BRONN shall be entitled, automatically and without the need for prior notice of default, to a fixed compensation of 10% of the overdue amount (with a minimum of €50.00), in addition to conventional default interest as mandated by the law on combating late payment in commercial transactions.
b. If the Customer is a consumer, BRONN shall be entitled, automatically and following a written reminder to pay that has been unheeded for fourteen (14) calendar days, to a fixed compensation of 10% of the overdue amount (with a minimum of €25.00) and conventional default interest at the statutory rate, without prejudice to the Customer's entitlement to equivalent compensation if BRONN should default.

All Goods that have been delivered shall remain the exclusive property of BRONN until all claims of BRONN, encompassing principal, costs, and interest, under the Agreement and/or previous or subsequent agreements of the same nature, as well as any damages concerning the same Customer or its affiliated companies, have been settled in full. Any and all risk for damage or loss concerning the Goods shall be borne by the Customer.
If an Agreement is concluded for the benefit of two or more Customers, they are each held jointly and severally liable for the complete fulfillment of all obligations arising from the Agreement.
Should the contractual relationship be terminated, BRONN may apply set-off between all established mutual claims with the Customer, regardless of the time at which the relevant claims become due and payable.
Acceleration of Maturity:

If the Customer is a company, the late payment of a single invoice shall cause all outstanding invoices to become due immediately, even if the original due date for these invoices has not yet passed.
If the Customer is a consumer, this clause will only apply if the Customer has already failed to pay at least one previous outstanding invoice on time.

The presentation by BRONN of an account statement shall be sufficient to determine the quantum of its claim against the Customer (including delivery of the Goods and Services) and to serve as proof thereof.

Chapter 5 – Right of Withdrawal

Upon the purchase of Goods, the Customer is granted the option to return the Goods without penalty and without providing a reason during a period of 14 calendar days following the delivery of the Goods. Opened packaging cannot be returned for hygiene purposes.
During this withdrawal period, the Customer must handle the Goods and their packaging with due care. The Customer is permitted to unpack or use the product only to the extent necessary to evaluate their desire to keep the product. If the Customer chooses to exercise their right of withdrawal, they must return the product, including all supplied accessories and—if reasonably feasible—in its original condition and packaging, to BRONN, adhering to the clear and reasonable instructions provided by BRONN.
To validly exercise their right of withdrawal, the Customer must:

Either give notice of the exercise of this right via the contact page.
Or submit the official withdrawal form to BRONN: https://economie.fgov.be/sites/default/files/Files/Forms/Formulier-herroeping.pdf

If the Customer exercises their right of withdrawal, the direct costs associated with returning the Goods shall be free for the Customer during the first 14 calendar days after receipt of the Goods.
BRONN will refund the amounts paid to the Customer (i.e., the purchase price of the returned Goods and, in the event of a complete return, the standard delivery costs) as swiftly as possible, but no later than fourteen (14) days after receiving the returned Goods or after the Customer provides evidence that they have shipped the Goods back.
The Customer is precluded from exercising a right of withdrawal in the following circumstances:

The Customer did not enter into the Agreement in the capacity of a consumer.
The Goods were manufactured precisely according to the Customer's specifications (custom-made).
The Goods are susceptible to rapid spoilage or possess a limited expiration date.
The potential sealed packaging of the Goods has been breached after delivery, such as with medicines.
The Goods are inherently of a distinctly personal nature.

Chapter 6 – Conformity, Warranty, and Complaint Procedure

BRONN guarantees that the Goods are in compliance with the Agreement, the specifications outlined in the Offer, the expected standards of soundness and/or usability, and the statutory requirements and/or governmental regulations in effect on the date the Agreement was concluded.
The Customer is obliged to immediately inspect the delivered Goods. Visible defects must be reported via registered letter within 14 days of receiving the Goods. Should no notification be made, the Customer's acceptance of the delivery shall be presumed established. Notwithstanding the foregoing, if the Customer enters into the Agreement as a consumer, they must report any visible defects to BRONN within two months of becoming aware of the visible defect, and furthermore, the legal warranty period shall expire two years after delivery in line with the Consumer Sales Act.
Following the expiry of the timeframes mentioned in the preceding paragraph, BRONN shall only be liable for latent defects, which the Customer must notify BRONN of by registered letter within 14 calendar days of becoming aware of the latent defect, including a detailed description of the flaw.
If a defect in the Goods is confirmed, the Customer may choose to request either the repair or replacement of the Goods, and if this is not viable, to request an appropriate price reduction or to terminate the Agreement.
Any claim for compensation brought by the Customer against BRONN shall be extinguished by operation of law if it has not been brought before the competent court within a period of 1 year after the facts upon which the claim is based were known or could reasonably have been known by the Customer.

Chapter 7 – Liability

BRONN commits to furnishing the Customer with information pertinent to the Agreement prior to its formation. BRONN is not liable for the correctness, completeness, or accuracy of the information provided to the Customer before the Agreement is concluded.
BRONN undertakes to perform the Agreement to the best of its knowledge and capability (best-effort obligation). However, BRONN assumes no liability whatsoever for the failure to attain the specific objective sought by the Customer (e.g., goals related to enhanced vitality, resolution of certain health issues like fatigue, etc.) and does not commit to any obligation of result.
BRONN can, under no circumstances, be held liable for any damages resulting from:

Any use of the Goods that violates the leaflet or, where applicable, the specific advice or instruction provided by BRONN (for example: excessive dosage, etc.);
The Customer providing incorrect or incomplete information to BRONN.
The Customer’s failure to modify any other treatments not supervised by BRONN to align with the health trajectory recommended by BRONN. The Customer bears sole responsibility for securing adequate information in this respect.

In the event that the Services include sending reminders to the Customer for the purpose of monitoring the consumption pattern of the Goods, the Customer acknowledges that they retain full responsibility for maintaining the advised consumption pattern, even if, for any reason, a reminder from BRONN was not successfully received by the Customer.
BRONN is only liable in cases of fraud, deceit, and willful misconduct. Notwithstanding the preceding, BRONN is not liable for, or obligated to compensate, non-material, indirect, or consequential damages, including (but not limited to) loss of profit, loss of revenue, loss of income, limitations on production, administrative or personnel costs, an increase in general overhead, loss of clientele, or third-party claims.
Except in cases of fraud or willful misconduct and barring instances of bodily injury caused by the act or omission of BRONN, the total contractual and extra-contractual liability of BRONN for all damages that may arise throughout the entire duration of the Agreement shall at all times be capped at the amount invoiced to the Customer, unless the insured amount for which BRONN's liability is covered is lower, in which scenario the aforementioned liability of BRONN towards the Customer shall be restricted to that lower amount.

Chapter 8 – Duration and Termination

Subscription Duration and Cancellation: If the Customer opts for a subscription formula, it is entered into for the duration specified in the Special Terms and Conditions, and it will automatically renew for the same period unless the Customer gives written notice of cancellation (by letter or email) at least 14 days before the end of the subscription.

If the Customer is a consumer, the agreement shall automatically renew after the first year for an indefinite period and may subsequently be cancelled at any time subject to a notice period of a maximum of one (1) month (i.e., 30 days) and this without cost to the consumer.
If the Customer is a company, the Customer may terminate the subscription at any time by providing written notice (by letter or email) to the other party and subject to a notice period of 14 days. If the date of the next payment falls within this 14-day window, the Customer remains obligated to make that payment without any right to a refund. Furthermore, in that case, the Customer is obliged to accept the delivery of the Goods or Services resulting from that payment.

The Customer acknowledges that the following circumstances shall automatically result in the dissolution of the Agreement under the terms of this Chapter, unless BRONN provides a written waiver of this dissolution and seeks the execution of the Agreement, which BRONN is entitled to do:

The Customer’s failure to fulfill their obligations under the Agreement within 15 days after being given written notice by BRONN to do so, such as, for instance, the Customer's non-payment of amounts owed under the Agreement within 15 days of written notification from BRONN;
Bankruptcy, collective debt settlement, or dissolution of the Customer;
Refusal to accept delivery of the Goods and/or Services.

Chapter 9 – Intellectual Property

All designs, research results, blueprints, drafts, photographs, models, samples, drafted texts, questionnaires, advice, and, generally, all media in which the intellectual services of BRONN are manifested or contained, shall at all times remain the property of BRONN or third parties with whom BRONN collaborates, and must be returned by the Customer upon the first request. The Customer acknowledges that the enumerated items, along with the associated know-how and methodologies, represent the exclusive property of BRONN or third parties with whom it collaborates. The aforementioned items, including all preparatory materials, may in no case be used, communicated, or reproduced, even partially, without the express written authorization of BRONN or any third-party right holders.
The Customer explicitly waives any possibility of asserting any right concerning the items mentioned in the first paragraph or utilizing the acquired information to apply for an intellectual property right.
The Customer shall fully indemnify BRONN against any claim or liability from third parties resulting from any use of the Goods that infringes or may infringe the rights of those third parties.

Chapter 10 – Processing of Personal Data

BRONN acts as the data controller when processing the Customer’s personal data. The legal bases for processing used by BRONN include the necessity for fulfilling the contractual assignment, compliance with its legal obligations, a legitimate interest, and the express consent of the Customer.
The personal data will not be retained for longer than is necessary for the specific processing purposes.
The personal data will only be processed internally or with the aid of a limited number of processors who assist the office in the execution of its assignment, such as an IT company, software providers, and an accountant. The necessary guarantees have been secured from every processor in compliance with the GDPR. The data is not processed outside the EU.
BRONN implements appropriate technical and organizational measures to secure personal data. In the event of a data breach relating to your data, you will be informed within a reasonable timeframe. This may be done via email to the address known to us.
The Customer has the right to submit a request for access, correction, deletion, data portability of their personal data, or a request to withdraw their consent or object to the processing of their personal data to BRONN, either by sending a letter to the company address or by emailing info[at]bronn[dot]life.
BRONN commits to providing the Customer with a reasoned response to their request within a period of one (1) month. Depending on the complexity and volume of the request(s), this period may be extended by an additional two (2) months if required. The Customer also always retains the option to lodge a complaint with the Data Protection Authority.
For more comprehensive information on how BRONN manages personal data, please consult our privacy statement.

Chapter 11 – Severability Clause

The potential nullity, invalidity, or unenforceability of any provision contained within these terms and conditions shall nonetheless be construed to produce its maximum legally permissible effect, and this shall moreover not impact the validity of the remaining provisions of these General Terms and Conditions or result in the nullity of those remaining provisions.

Chapter 12 – Applicable Law and Competent Court

Agreements between BRONN and the Customer governed by these General Terms and Conditions shall be subject exclusively to Belgian law.
All disputes arising from the Agreement shall fall under the exclusive jurisdiction of the courts competent for the registered office of BRONN.
Notwithstanding the preceding paragraph, if the Customer acts in the capacity of a consumer, disputes arising from the Agreement may be referred by both the Customer and BRONN to the Consumer Ombudsman Service (www.consumentenombudsdienst.be).